Refund policy

At Plotline Denim, we want you to love your Lace-Slit Jeans. If something isn't right, we're here to help.

30-Day Return Window

We accept returns within 30 days of delivery. To be eligible, items must be unworn, unwashed, and in their original condition with any tags attached.

How to Start a Return

Email us at plotlinedenim@gmail.com with your order number and the reason for your return, and we'll reply with step-by-step instructions. Please do not send items back before contacting us.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Exchanges

Need a different size or design? The fastest way is to return your original item for a refund and place a new order. If you'd like help arranging an exchange, just email us.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with a photo and we'll make it right at no cost to you.

Non-Returnable Items

Gift cards and final-sale items are not eligible for return.

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect. We recommend using a tracked service, as we can't guarantee we'll receive your returned item.

Questions?

Email plotlinedenim@gmail.com and our team will be happy to help.